Opinions and Thoughts of LightHouse Dann Verner - Just as he is!

So, after most people went out and paid their hydro bills this morning in fear of losing their power I receive a call from Enercare Public Relations: ""On Friday, November 28, 2014 I received a call from Director of Public Relations at Enercare Connections. They explained in detail how Enercare cannot bill their customers until Hydro One sends  a "bulk bill" to them for this address. Sometimes this bill is quite delayed and therefore Enercare cannot bill their customers. It is far more complicated than this, but I am conveying the "Reader's Digest" version if you will. I was then assured that the residents of this building could pay the remaining bills after the holiday season without incurring late charges or additional fees. I discussed in length as to why Enercare cannot bill in a consistent nature like most corporations. Enercare claims this is due to the inconsistent billing to them by Hydro One. I conveyed my disbelief in this. I offer...

Here is an email I sent to Jeff Lanthier, media relations at Enercare Connections. Please, if you are an Enercare customer who has been treated the same as I - please write and speak up! Many voices are louder than one!!!! Dear Mr.Lanthier ; As you are probably more than aware I was on CBC News last evening for the fiasco of my bill last May. Thankfully, that was resolved. BUT, that is not the current issue - the current problem is: All customers in this building did not receive bills in September or October. When calling Enercare they were told their accounts where up to date. Then, on November 20 we all received invoices covering 18 Sept until August 18th. Statement date appears as Nov 10th THIS WAS DUE NOVEMBER 26 Then, on November 25 we all received another invoice dated 19 Nov which is due on December 5th. This covers 18 September until October 20th. THIS INVOICE IS DUE DECEMBER 5TH When I phoned customer service I was more or less told that pay on time or be penalized. I was off...

Here is the video link from the news last evening – also bear in mind that Enercare is doing it again this month.  All tenants in my building have received three or more bills in the last ten days all DUE before Christmas – so, unless Enerca re helps by giving us an opportunity to pay in January WITHOUT penalties – well, there just won’t be a Christmas in my house or we will have one but sit in the dark. They are the Grinch that stole Christmas BIG TIME!!! http://www.cbc.ca/news/canada/toronto/toronto-man-received-2-years-worth-of-electricity-bills-at-once-1.2852927

At 5pm Toronto time I will be on CBC News concerning my previous post regarding Enercare Connections predatory billing practice. I urge all their consumers who have had trouble with them to file a complaint vat the Ontarion Energy Board.

I just received a call from CBC News and spoke to a reporter concerning the predatory billing practices of Enercare Connections. PLEASE, I am begging all Enercare customers to jump on this band wagon - we should NOT be paying more in service charges than the actual usage of our electricity. Feel free to contact me and let us show this company that we will no longer stand by and be robbed!!!!

Hey people - here is my latest battle and if anyone else is having problems with these undercover loan sharks called ENERCARE please please please write the Ombudsman and Premier's offices. NOTHING WILL CHANGE IF NO ONE FIGHTS!!!! HERE IS WHAT THEY ARE DOING TO THIS WHOLE BUILDING I LIVE IN: Enercare billing system is inconsistent. On November 19, 2014 I received a bill due on November 26, 2014. It was for the amount of $81.94.This invoice covers 18 August till 18 September. Today, November 25, 2014 I received another bill due on December 5, 2014 for the amount of $165.40.This bill covers from the 18 September till 20 October. I was told to expect another bill covering from the 20 October unto 20 of November any day now. I have also noticed that they usually bill in twenty-nine day periods and that each bill has "monthly" service charges. This would mean that Enercare is collecting 13 monthly payments per year. Also, almost every bill has a "late" c...