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Showing posts with the label Enercare Connections

Letter to Jeff Lanthier, Media Relations at Enercare Connections

Here is an email I sent to Jeff Lanthier, media relations at Enercare Connections. Please, if you are an Enercare customer who has been treated the same as I - please write and speak up! Many voices are louder than one!!!! Dear Mr.Lanthier ; As you are probably more than aware I was on CBC News last evening for the fiasco of my bill last May. Thankfully, that was resolved. BUT, that is not the current issue - the current problem is: All customers in this building did not receive bills in September or October. When calling Enercare they were told their accounts where up to date. Then, on November 20 we all received invoices covering 18 Sept until August 18th. Statement date appears as Nov 10th THIS WAS DUE NOVEMBER 26 Then, on November 25 we all received another invoice dated 19 Nov which is due on December 5th. This covers 18 September until October 20th. THIS INVOICE IS DUE DECEMBER 5TH When I phoned customer service I was more or less told that pay on time or be penalized. I was off...